Stronger customer loyality thanks to more quality

ANNA4 / ANNA4+

ANNA4 1

The best and most expensive telephone infrastructure is of no use, when, at the end, nobody answers the phone.

For your clients, the personal contact to your employees is one of the crucial interfaces. Long waiting times or poor service quality, i.e. the losing of calls are not accepted and lead to unsatisfied clients.

Thanks to the analysis software Anna 4, the quality of your telephone behaviour can be analysed on a long term and improved by tailored measures. Anna 4 is a very beneficial tool to support the competitiveness of your company sustainably.

  • Visibility and transparency to communication processes
  • recognize and avoid capacity bottlenecks
  • identify and exploit potential for optimization
  • analyze success factors and improve
  • Ensuring accessibility
  • Less lost calls, more customer contacts
  • Effective workforce planning
  • Better customer service and improved customer satisfaction
  • Increased customer loyalty
  • Business Success

The telephone system as a black box! ! ! Lack of transparency and lack of overview

  • Incoming and outgoing calls
  • Quality of one's phone behavior
  • Call customer behavior
  • Accessibility of the company
  • Utilization of trunks
  • Exposure of personnel and resources

ANNA4 2

ANNA4 Systemuebersicht

For further information:

Switzerland: This email address is being protected from spambots. You need JavaScript enabled to view it.
Germany: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: +41 55 451 05 80

Product Link:
Anna4

Contact Germany

 

RECOS IC Deutschland GmbH

Hirtenbichel 28

DE-Immenstadt

 

Email general: request@recos-ic.de

Email sales: sales@recos-ic.de

 

Telephone:

Fax:

 

Chief Information Security Officer:
Joe Koller - joe.koller@recos-ic.ch